The extent of awareness and application of the Balanced Scorecard (BSC) in Libyan industrial companies (A case study of Al-Marqab Cement Factory)

Abstract

The study aims to analyze the extent to which top management understands and perceives the dimensions of the Balanced Scorecard at Al-Mergeb Cement Factory, as a model that reflects the reality of the Libyan industrial environment and its efforts to develop administrative systems and enhance both operational and strategic efficiency. The study employed the descriptive–analytical method and used a questionnaire as the primary tool for data collection. A total of 25 questionnaires were distributed to department managers and employees in the financial administration, of which 22 valid responses were retrieved for analysis.
The findings revealed a strong relationship between top management’s awareness of the Balanced Scorecard concept and its belief in the tool’s importance for achieving strategic objectives. The results also indicated that a sound understanding of the Scorecard’s dimensions enhances readiness for implementation and strengthens the commitment to allocate the necessary—particularly financial—resources.
The study recommends developing practical training programs on the Scorecard’s dimensions, providing specialized technical support, and empowering middle management to translate strategic objectives into operational indicators, while emphasizing the importance of integrating financial and non-financial metrics during the initial implementation stages based on the most readiness-aligned dimensions.